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Nevada Online Gambling Operators Offering Curbside Service

May 20, 2020

When pressed, good business people will come up with good business ideas. In light of the current COVID19 pandemic, online gambling providers have been looking for ways to honor community standards while still giving online gamblers access to online sportsbooks and casinos.

Gambling operators in Las Vegas, Nevada, know a thing or two about how to reach its customer bases. Need proof? Circa Sports is now offering curbside service to allow gamblers to register for new online casino and sportsbook accounts. The curbside service is also available for customers who want to deposit funds into their accounts. William Hill US and South Point are other online providers that are now providing a "valet" service in several locations within the state.

It's important to remember that according to Nevada law, online gambling customers are required to register for new accounts and make deposits and withdrawals in person. With Las Vegas's entire population of land-based casinos still shuttered due to the pandemic, giving customers access to online gambling sites like the one run by Circa Sports has been a challenge. Clearly, online operators are no longer unwilling to sit idle while their businesses suffered damage.

According to Circa Sports Operations Manager Jeff Benson in an interview, when asked about this new service: “We’ve done similar things in the sense that we’ve done special events or valet locations for Super Bowl betting stations, things like that. So in that sort of sense, it gave us a little bit of a blueprint. For us, we just tried to focus on the speed and efficiency of the operation, making sure we had enough people, just making sure we were organized, and doing things that cut down the wait time for our guests.”

So far the results have been very encouraging. In the first three days following the implementation of curbside service, Circa Sports reported 120 new account registrations and account deposits that exceeded $100,000 in aggregate. They also reported being able to serve lines of customers, taking no more than 10 minutes a customer to do so.

Given the impact of these results, there is already talk taking place that curbside service might be here to stay. While land-based casinos would certainly like to see online customers continue going through their casinos to make deposits, it doesn't necessarily suit online gamblers. For that reason, it's becoming more likely the industry will be looking at taking advantage of what they are learning during the pandemic.


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